Refund & Return Policy
At UniverseIndia we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. If you’re not completely satisfied with your purchase, you can return unworn items at any time with a receipt.
Request for return is made after 48 hours of receiving the product by you
Product is used or is not in its original condition. The product should not be washed or ironed.
Products are returned without its original packaging, freebies or accessories.
Product was damaged after use/opening.
Incidental damage due to malfunctioning of the product
Any consumable item which has been used or installed.
Product with tampered or missing serial number/IMEI number/UPC number.
Missing manufacturer tag especially in case of apparel and footwear.
Any damage/defect which is not covered under the manufacturer's warranty.
the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
Please read all conditions below. If conditions are not met, oneshoppinpoint.com has full right to refuse the return:-
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, with all accessories.
UniverseIndia is not responsible for personal data.
We are not responsible for any consequential or incidental damage; we are responsible for the monetary value of the merchandise only.
In case if you have received a wrong product from our side then please register a complaint within 48 Hrs of delivery to start the
UniverseIndia has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product.
In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.
UniverseIndia.com Return and Exchange Policy offers you the option to return or exchange items purchased on UniverseIndia within 30 days of the receipt. In case of returns, we will credit the amount you paid for the products as cash back into your UniverseIndia cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, However an exchange is subject to availability of the item in our stock.
1. The following EXCEPTIONS and RULES apply to this Policy:
2. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, with all accessories.
3. UniverseIndia.com is not responsible for personal data .
4. We are not responsible for any consequential or incidental damage , we are responsible for the monetary value of the merchandise only.
5. In case if you have received a wrong product from our side then please register a complaint within 48 Hrs of delivery to start the refund/replacement of your product.
6. Any products must be returned within 15 days from the